Recently, I made a purchase on ebay. This is not too unusual, really.( Many people believe in the reality of eBay and it's existence is scientifically provable.) However, the seller happened to be a slow shipper. As in 5 days slow! To top it off, I never heard one word from them during those 5 days.
If you expect to have happy buyers, don't do what this seller did. I would have been far less annoyed with the slow ship time if I had heard from the seller before that shipping label was printed 5 days later.
Buyer notifications don't have to be long,wordy explanations about how your back is out and you can't stand up straight due to the huge hump on your back plus your dog died and your husband left you because of the hump on your back and you're just selling on ebay to try to feed the 1,000 cats you've
No, keep it simple. Most people don't care if you have personal issues unless it inconveniences them in some way. Instead, keep it simple. Just a simple "Hey, thanks! I'll get this in the mail Tuesday, as stated in the listing. Thanks again!" is enough information.
See, you've done 2 things here:
1.) You've acknowledged your buyer by thanking them.
2.) You've restated facts that should already be in your listing.
At this point your buyer should understand hat to expect and as long as YOU follow through, all should be well and you won't have ticked off buyers, like me.
